eCommerce Circle · Inner Circle

A specialist team.
One dedicated coach.
one plan built around you.

Dedicated strategic support for established Shopify brands. Your first 90 days build four done-for-you assets, including a custom 12-month plan that connects your brand, store and marketing.

Inside Inner Circle· A walkthrough with Chris McLean

49 minutes · Inner Circle first, followed by the included Connect walkthrough.

01 · The point you have reached

You have the traffic.
The product.
The team.

What is missing is one plan for what happens next.

You are past the point where a group call answers the question.

Meta, Google, email, SEO, conversion, brand and margin all need attention. The challenge is putting the right work in the right order.

Conversion may be soft and campaigns active, but the founder still carries every decision. Inner Circle starts with diagnosis, builds the strategic assets around your brand, then keeps the work moving.

02 · Four done-for-you strategic assets

The work your strategy
needs before it can work.

The More Orders Scorecard is the baseline for these four assets.

01 · Your brand

Brand Communication Playbook

Built over six one-hour 1:1 sessions with a Brand Strategist: positioning, customer problem, USP, message hierarchy, voice, content pillars, website messaging and ad angles.

Published in your Command Centre and walked through in a dedicated handover call.

02 · Your store

Conversion Blueprint or Custom Site scope

A manual 600+ point audit across key store pages, cart and checkout, mobile experience, speed, navigation and trust. Recommendations are ranked by impact and effort and explained in a walkthrough call.

In week two, a store that needs rebuilding moves to a Custom Site scoping session instead. The Shopify build is separately scoped with Insiteful.

03 · Your channels

More Orders Audits

Five specialist audits across Meta Ads, Google Ads, email (Klaviyo), SEO, and Profit & Margin, with prioritised recommendations in one findings pack.

They need account access only, not time in meetings from you.

04 · Your next 12 months

More Orders Digital Strategy

Your custom 12-month strategy connects the Scorecard, Playbook, store findings and audits. It sets offer direction, channel focus and priorities across Meta, Google, email, SEO and CRO.

Presented live in a 90-minute session, then turned into dated work for your team, agency or freelancers.

~59estimated team hours for initial delivery
~15estimated client hours for initial delivery
10specialist roles behind the work
229criteria in the starting Scorecard
600+points in the Conversion Blueprint
5internal QA gates before delivery

Inner Circle provides coaching, strategic assets and implementation planning. Shopify builds, paid media, CRO implementation and email execution are separately scoped and charged through Insiteful.

03 · The first 90 days

A plan built from
the actual business.

Target cadence assumes two Playbook sessions a week; timing adjusts to access, complexity and your working rhythm.

Days 1–7

Onboard and establish the baseline

Your coach, private channel and Command Centre are set up. In a 90-minute Scorecard session, you score 229 criteria across the Foundations and 10P Engine.

Days 8–31

Build while audits run

Six Brand Communication Playbook sessions begin. Once access is confirmed, the five specialist audits run in parallel, so the strategy is not waiting on one workstream.

Days 23–31

Bring the findings together

The findings pack and Playbook take shape. The week-two store decision sets the route: a 600+ point Conversion Blueprint or a Custom Site scope with a separate Insiteful build scope.

Around day 55

Present the 12-month strategy

The More Orders Digital Strategy brings the baseline, Playbook, store route and audits into channel focus, sequencing and priorities. It is presented live in a 90-minute session.

Around day 60

Turn strategy into a sprint

The strategy becomes dated, owned projects through 90-Day Sprint Planning in the Command Centre. Your coach and private channel provide the weekly accountability behind the plan.

Throughout and ongoing

Scorecard calls every 30 days

Review progress, the current constraint and the next priorities with your coach, keeping the work connected to what the business needs now.

The Scorecard has two rings: the Foundations and the 10P Engine. You commit the scores; the team facilitates. You leave with two ring percentages, a populated Growth Dashboard and one named primary growth constraint.

Why this order matters: diagnosis sets the priority. Your Playbook and audits shape the strategy. Then each project gets an owner and a deadline, with the main growth constraint guiding the work.

04 · Inside Inner Circle

A team around
the whole business.

Your coach holds the plan together, with specialists behind the work and a private channel for decisions between calls.

01 · Dedicated coaching

A coach who knows the business

A dedicated coach is assigned at onboarding to hold the strategy, priorities and accountability rhythm.

02 · Private team access

A channel for the real work

Your private Slack channel includes your coach and delivery team for decisions, roadblocks and questions.

03 · Ten specialist roles

Specialist oversight where it counts

Ten specialist roles across Meta, Google, email, SEO, CRO, brand, finance and digital strategy.

04 · Connect included

The wider Circle, too

Everything in Connect is included: five weekday group coaching calls, community, specialist channels, the training vault and daily coach access.

05 · Beyond the first 90 days

A live operating
rhythm, not a folder.

The first 90 days establish the assets. The rest of the 12-month engagement keeps them useful as the business changes.

The More Orders Command Centre is the home base.

Your Scorecard, Playbook, store route, audits and Digital Strategy sit with Projects & Process, the Growth Dashboard and 205+ GPT library.

Every 30 days — Scorecard CallReview progress, the current constraint and next priorities.

Every 90 days — Sprint planningConvert the strategy into dated, owned projects for the next sprint.

Each week — Private accountabilityKeep decisions and follow-through moving with your coach and private Slack channel.

06 · From the wider community

The value of having
the right people nearby.

Member experiences from the wider eCommerce Circle community.

“It feels like having an expert team on your side without needing to employ five different consultants.”

Martina, Tama Swim

“Until you join a group like this, you don’t know what you don’t know.”

Dan, Baby Goes Retro

“I finally feel like I know exactly what to focus on each week instead of spinning my wheels.”

Teigan Borus
07 · The right fit matters

Built for a business
with real complexity.

Inner Circle is a close working relationship for founders ready to put a whole-business plan into practice.

A good fit if

  • You run an established Shopify brand and have outgrown generic advice.
  • You need brand, store, channels, people and profit to work from one strategy.
  • You are ready to share the numbers, make decisions and act on the work.
  • You need a strategic yardstick for your team, agency or freelancers.

Consider another next step if

  • You are still launching and need the fundamentals first.
  • You need a peer room to sharpen decisions rather than done-for-you strategic work.
  • You want passive content rather than implementation and review.

A store rebuild or other execution need can sit alongside Inner Circle; it is scoped separately through Insiteful.

Need a different level of support? Explore Connect for foundations and group coaching, or The Collective for a peer room to sharpen decisions.

08 · Investment and next steps

A team behind
the next twelve months.

Start with a strategy conversation about the business and work in front of you.

  1. Send your store and main priority through the Contact form.
  2. Discuss fit and scope with the team.
  3. Agree the work and membership terms before joining.
Inner Circle membership

$3,500per month + GST

12-month minimum term.

Minimum commitment: $42,000 + GST over 12 months. All amounts are in AUD.

Dedicated coaching, four done-for-you strategic assets, 30-Day Scorecard Calls and everything in Connect.

Tell us your store and main priority in the contact form.

Shopify builds and other hands-on execution are scoped and charged separately through Insiteful.

09 · Common questions

Straight answers.

What makes Inner Circle different?
A dedicated coach, private channel, ten specialist roles and four done-for-you assets. It starts with a 229-criteria Scorecard baseline and becomes a 12-month operating rhythm.
Is this just more calls?
No. Six one-hour Playbook sessions and the live strategy presentation support a delivery process that builds the Playbook, store route, five specialist audits and strategy around your business.
How much time does it take from me?
Allow an estimated 15 hours for initial delivery: the Scorecard, Playbook sessions, handovers and planning. Specialist audits need account access, not meetings from you. Ongoing Scorecard calls and implementation are additional.
Does Inner Circle include a new Shopify site?
The week-two store route is either a 600+ point Conversion Blueprint with ranked recommendations or a Custom Site scoping session. The actual Shopify build and other execution are separately scoped through Insiteful.
What happens after the first 90 days?
The 12-month strategy becomes dated, owned work through 90-Day Sprint Planning. 30-Day Scorecard Calls review progress, the current constraint and next priorities.
Is Connect included?
Yes. Inner Circle includes Connect: five weekday group coaching calls, private community access, specialist channels, the training vault and daily coach access.
I already have an agency. Is that a problem?
No. Inner Circle provides the strategy and strategic yardstick. Your agency or freelancers can execute against clear priorities while the team helps assess whether the work connects to the plan.
What is the investment and commitment?
Inner Circle is $3,500 per month + GST, with a 12-month minimum term. The minimum commitment is $42,000 + GST over 12 months, in AUD. Connect is included; Shopify builds and hands-on execution are separately scoped through Insiteful. Fit, scope and membership terms are discussed before joining.
How do I take the next step?
Contact the team with your store and main priority so the first conversation can focus on fit and scope.
eCommerce Circle · Inner Circle

You built the business.
Now give it
the right sequence.

A dedicated coach, specialist team and strategic assets built around the business you already have. Start with a conversation about what comes next.

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